What encompasses the act of recording and resolving identified incidents?

The act of recording and resolving identified incidents is best described by incident management. This process encompasses all activities related to the identification, logging, analysis, and resolution of incidents that disrupt normal service operation. Incident management aims to restore service operation as quickly as possible while minimizing the impact on the business and ensuring that the incident does not recur.

In this context, incident management not only focuses on the immediate response to incidents but also includes follow-up actions to prevent similar issues in the future, thereby ensuring continuous improvement. This holistic approach is crucial for maintaining service quality and operational efficiency.

Other choices might pertain to aspects of managing issues but do not comprehensively cover the complete cycle of addressing incidents. For example, risk management involves identifying and mitigating potential problems before they occur, while incident analysis is more focused on the detailed examination of specific incidents after they happen. Incident reporting, on the other hand, refers specifically to the documentation of incidents rather than the entire process of managing them. Thus, incident management is the most inclusive and accurate answer regarding the recording and resolution of incidents.