What is the main objective of incident management?

The main objective of incident management is to ensure that payment services are restored quickly after an incident occurs. This involves identifying the incident, minimizing its impact on customers and operations, and ensuring a prompt return to normal service. The focus is on quick resolution to maintain service reliability and minimize disruptions to payment processes, which is critical in a financial environment where downtime can significantly affect business operations and customer satisfaction.

While documenting incidents, monitoring systems, and analyzing feedback are all important aspects of overall operations and can contribute to better service management, they do not encapsulate the primary aim of incident management, which is centered on the swift restoration of services to keep payment systems functioning effectively.