When using a web-based payment platform, who bears the liability for input errors?

In the context of a web-based payment platform, the customer typically bears the liability for input errors. This is because when conducting an online transaction, customers are responsible for ensuring that the information they provide is accurate. This includes details such as payment amounts, card numbers, billing addresses, and other relevant data. Input errors can occur if a customer mistakenly types an incorrect number or letter, leading to failed transactions or incorrect charges.

The rationale behind this allocation of liability is based on the expectation of personal responsibility in online transactions. Customers are expected to double-check their submissions to minimize errors before finalizing a payment. As a result, financial institutions and payment processors often place the onus of verification on the customer, making them liable for mistakes that arise from incorrect information input.

Other parties, such as merchants, payment processors, and banks, have different roles and responsibilities in the transaction process, often focused on the secure processing, authorization, and management of payments rather than input accuracy.